Accelerate Vietnam's National Digital Transformation Program targets with AI that complies with the Cybersecurity Law and new Personal Data Protection Law.
Vietnam's National Digital Transformation Program (Decision 749/QD-TTg) targets placing Vietnam among the top 50 countries in the E-Government Development Index by 2030, with digital economy contributing 30% of GDP. The programme assigns responsibilities across 15 ministries, with the Ministry of Information and Communications as focal point, creating system-wide demand for AI-enabled public services. Vietnam's public procurement has been 100% electronic since 2020, with 60% of packages using open competitive bidding, and the government targets fully online procurement by 2025. The AI Law (Law 134/2025) creates a regulatory sandbox mechanism specifically designed for government innovation, while the Cybersecurity Law requires Vietnamese user data to be stored locally for a minimum of 24 months. Government agencies implementing AI must navigate these overlapping requirements while meeting the ambitious digital transformation targets set for 2030.
LOCAL CONTEXT
Vietnam is one of the fastest-growing digital economies in ASEAN, with a young, tech-savvy workforce and a thriving startup ecosystem. The Digital Vietnam 2030 vision and vocational training subsidies are creating strong tailwinds for AI adoption across industries.
$2.8 billion AI market by 2030
THE CHALLENGE
“Meeting E-Government Development Index targets”
“Cybersecurity Law data localisation”
“Electronic procurement compliance”
“Multi-ministry coordination requirements”
Our team has trained executives at globally-recognized brands
OUTCOMES
FUNDING & SUBSIDIES
Government-funded programme targeting one million people trained in digital skills by 2025
Covers eight priority sectors including healthcare, education, finance-banking, agriculture, transportation, energy, natural resources, and manufacturing. AI training programmes that align with digital transformation objectives may qualify for government support.
Official SourceScholarship-based; individual and institutional applications accepted
Google partnership providing 20,000+ digital skills scholarships across 83 institutions, plus USD 2.2 million USAID funding for digital inclusion and workforce development.
Official Source10% CIT for 15 years; 2-4 year full exemption + 4-9 year 50% reduction
Preferential Corporate Income Tax rate of 10% for up to 15 years for high-tech projects including AI and software (vs. standard 20%). Tax holidays of 2-4 years full exemption followed by 4-9 years at 50% reduction.
Official SourceREGULATORY LANDSCAPE
Vietnam's AI Law (Law 134/2025), effective March 2026, establishes a risk-based classification system requiring mandatory pre-market conformity assessments for high-risk AI and human oversight for all AI decisions. The Personal Data Protection Law (effective January 2026) introduces revenue-based penalties up to 5% for data transfer violations, replacing Decree 13/2023's framework. The Cybersecurity Law (Decree 53/2022) requires 24-month local data storage for Vietnamese user data. Government AI deployments must comply with all three laws plus sector-specific requirements. The AI Law's regulatory sandbox is available for government innovation, and public procurement rules require transparent, auditable AI decision-making.
CHALLENGES IN VIETNAM
Vietnam targets top-50 globally in the E-Government Development Index by 2030. Government agencies deploying AI citizen services must demonstrate measurable improvements in processing speed, accessibility, and citizen satisfaction.
Government AI systems must comply with the Cybersecurity Law's requirement for 24-month local data storage, plus the additional scrutiny that comes with handling citizen data under the new Personal Data Protection Law.
Vietnam's public procurement mandates 100% electronic bidding with 60% using open competitive processes. AI procurement decisions must be transparent and auditable to meet these procurement standards.
The National AI Strategy assigns responsibilities to 15 ministries. Government AI initiatives require cross-ministry coordination and compliance with each ministry's specific requirements, creating complex approval processes.
OUR PROCESS
We assess your current AI maturity, technology stack, and strategic priorities within government citizen services and digital government operations. This includes interviews with operations, leadership, and frontline teams to map your highest-impact use cases.
We tailor all modules to your specific context within government citizen services and digital government operations. All examples, case studies, and exercises use scenarios your teams will recognise from their daily work.
Interactive workshops using real-world scenarios from government citizen services and digital government operations. Each module combines concept explanation with immediate practice on tasks your teams perform daily.
Participants develop 2-3 AI use case proposals specific to their departments, with business cases, risk assessments, and implementation roadmaps ready for leadership review.
30-day post-programme support includes office hours, Slack access, implementation coaching, and a follow-up session to review progress on use case pilots and address emerging challenges.
IS THIS RIGHT FOR YOU?
Government agencies with high-volume citizen service operations (10,000+ interactions daily)
Digital government teams launching or enhancing online citizen portals
Service centres with long wait times and citizen satisfaction challenges
Agencies serving multilingual and diverse populations requiring inclusive AI design
Government organisations wanting to achieve national digital government targets
Policy-focused agencies without citizen-facing service operations
Agencies needing custom government platform development (try Engineering tier)
Government services already running mature AI citizen service automation
See yourself above? Let's talk about AI Citizen Services & Digital Government in Vietnam.
Let's TalkCOMMON QUESTIONS
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WHY PERTAMA PARTNERS
While Vietnamese market leaders like FPT (USD 2.47 billion revenue, USD 7.7 billion market cap) and VinAI (top-20 global AI R&D) offer strong local capability, and global consultancies (McKinsey, BCG, Deloitte, KPMG, EY, Accenture) provide enterprise advisory, Pertama Partners occupies a distinctive position: we combine cross-ASEAN regulatory expertise spanning the AI Law, PDPL, and Cybersecurity Law with structured, practitioner-led training methodology validated across multiple Southeast Asian markets. Unlike large consultancies, we focus exclusively on practical AI capability building rather than theoretical advisory. Unlike local tech companies, we bring regulatory knowledge across ASEAN jurisdictions, enabling Vietnamese enterprises expanding regionally to build consistent AI governance frameworks.
Vietnamese-language delivery is essential: only 15-20% of the workforce has business-level English proficiency. All training materials, exercises, and documentation must be provided in Vietnamese with bilingual facilitators available. Vietnamese corporate training culture traditionally favours lecture-based, instructor-led methods; however, AI training benefits from hands-on labs and practical demonstrations. We recommend a blended approach: structured presentations followed by guided hands-on practice with Vietnamese-language AI tools. Government training should reference Vietnamese administrative processes, ministry structures, and public procurement requirements. Sessions may require security clearance coordination and government facility hosting. Delivery is recommended in Ho Chi Minh City or Hanoi, where 90% of Vietnam's tech talent and business headquarters are concentrated.
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