Citizen service teams can independently deploy AI for application processing, enquiry handling, and case management — reducing average processing times by 50-70% while improving citizen satisfaction scores by 25-35%.
Specialised training for citizen-facing government teams to deploy AI for service delivery, application processing, case management, and citizen engagement. Reduce processing times by 50-70% while improving citizen satisfaction and maintaining public accountability and transparency standards.
THE CHALLENGE
Citizens wait weeks for routine applications that should take minutes with AI automation.
Our contact centre handles 10,000 calls daily and 80% are the same repetitive enquiries.
Application forms are manually reviewed for completeness — 30% are sent back for missing information.
We have no way to predict demand surges, so citizen wait times spike unpredictably.
Citizens must visit multiple counters for related services because our systems don't talk to each other.
Our digital services portal has low adoption because it's not intuitive enough.
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OUTCOMES
OUR PROCESS
We assess your current AI maturity, technology stack, and strategic priorities within government citizen services and digital government operations. This includes interviews with operations, leadership, and frontline teams to map your highest-impact use cases.
We tailor all modules to your specific context within government citizen services and digital government operations. All examples, case studies, and exercises use scenarios your teams will recognise from their daily work.
Interactive workshops using real-world scenarios from government citizen services and digital government operations. Each module combines concept explanation with immediate practice on tasks your teams perform daily.
Participants develop 2-3 AI use case proposals specific to their departments, with business cases, risk assessments, and implementation roadmaps ready for leadership review.
30-day post-programme support includes office hours, Slack access, implementation coaching, and a follow-up session to review progress on use case pilots and address emerging challenges.
Service centre managers, digital government teams, citizen-facing department heads, and operations directors in government agencies
IS THIS RIGHT FOR YOU?
See yourself in the list above?
Let's TalkCURRICULUM
Understand how AI transforms government service delivery — from chatbots to intelligent processing and predictive operations.
What you'll be able to do
COMMON QUESTIONS
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