Healthcare

Ping An

World's largest digital healthcare platform with 400M+ users powered by AI

400M+ registered

User Base

Billions annually

AI Consultations

Democratized

Healthcare Access

The Challenge

Ping An, China's largest insurer, recognized healthcare delivery inefficiencies and sought to create an integrated digital healthcare ecosystem serving hundreds of millions of users.

The Approach

Ping An built Good Doctor, an AI-powered telehealth platform using chatbots, symptom checkers, and treatment recommendations to triage patients and provide medical consultations at scale across China.

Results

400M+ registered

User Base

Serves over 400 million registered users making it world's largest digital healthcare platform

Billions annually

AI Consultations

AI-powered medical consultations handle billions of health inquiries annually

Democratized

Healthcare Access

Provides affordable healthcare access to underserved populations across China

“AI is making quality healthcare accessible to hundreds of millions who previously lacked it.”

— Jessica Tan, Co-CEO, Ping An

This case study is based on publicly available information about Ping An.

Learn more about Ping An

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