Training Solutions
PULSE
Subsidy eligible

AI for Service Teams

Transform customer service with AI.

Faster response times, more consistent quality, and better customer insights—without losing the human touch.

Duration2-5 days
InvestmentUSD $15,000 - $40,000
Best forCustomer service teams and leaders

THE CHALLENGE

Sound familiar?

Our customer service team is overwhelmed and response times keep climbing.

Service quality is inconsistent — it depends entirely on which agent picks up.

We're not using AI for customer intelligence despite massive interaction data.

Agents aren't using the AI tools we deployed — they say they're more work, not less.

Trusted by enterprises across Southeast Asia

Financial Services
Healthcare
Education
Manufacturing
Professional Services
Government

OUTCOMES

What you'll achieve

Problems you'll solve

  • High customer service volume exceeding team capacity
  • Inconsistent service quality across agents and channels
  • Limited customer intelligence despite rich interaction data
  • Low adoption of AI service tools by frontline agents

Value you'll gain

  • Speed: Faster customer response times
  • Quality: More consistent service
  • Insights: Better customer intelligence
  • Efficiency: Handle more volume with AI

OUR PROCESS

How we deliver results

Step 1

Discovery

We learn about your organization, current AI maturity, and specific objectives to customize the program.

Step 2

Customization

We tailor content, examples, and exercises to your industry and use cases.

Step 3

Delivery

Interactive, hands-on sessions with real-world applications and immediate practice.

Step 4

Follow-Through

Post-program support, resources, and optional coaching to ensure lasting adoption.

What you'll receive

  • Customer Service AI Playbook
  • Response Template Library
  • Customer Insights Guide
  • Escalation Automation Templates
  • Service Team Certification

Best for

Customer service teams and leaders

Recommended prerequisites

For best results, we recommend completing these programs first:

IS THIS RIGHT FOR YOU?

Finding the right fit

This is ideal for you if...

  • Customer service teams handling 100+ interactions per day
  • Organizations where service quality directly impacts retention
  • Companies with deployed service AI tools seeing low adoption
  • Support leaders wanting to scale quality without adding headcount

Consider another option if...

  • Very small support teams (under 5 agents) with low volume
  • Organizations needing to build basic support processes first
  • Companies looking for chatbot implementation (engineering service)

See yourself in the list above?

Let's Talk

CURRICULUM

What you'll learn

1 day total

Use AI to draft responses, summarize customer history, and suggest solutions — faster resolution with higher quality.

What you'll be able to do

  • Draft customer responses 3x faster using AI with your brand tone
  • Summarize customer history and context before every interaction
  • Use AI to suggest solutions based on similar resolved cases
  • Reduce average handling time while improving customer satisfaction scores

EXPLORE MORE

Other Training solutions

WHAT COMES NEXT

Recommended next steps

COMMON QUESTIONS

Frequently asked

Ready to explore AI for Service Teams?

Let's discuss how this solution can help your organization achieve its AI ambitions.

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