Why Measuring Copilot Matters
Microsoft Copilot for M365 costs US$30 per user per month. For a company with 100 Copilot users, that is US$36,000 per year — a significant investment that leadership will expect to justify. Without clear metrics, you cannot demonstrate ROI, identify underperforming teams, or make data-driven decisions about scaling.
Companies that measure Copilot adoption systematically achieve 2-3x higher utilisation rates than those that deploy and hope for the best.
The Copilot Metrics Framework
Organise your metrics into four categories:
Category 1: Adoption Metrics
These tell you whether people are actually using Copilot.
| Metric | Definition | Data Source | Target |
|---|---|---|---|
| Weekly Active Users (WAU) | % of licensed users who use Copilot at least once per week | M365 Admin Centre | > 70% |
| Daily Active Users (DAU) | % of licensed users who use Copilot daily | M365 Admin Centre | > 40% |
| Feature Breadth | Average number of M365 apps where each user uses Copilot | M365 Admin Centre | > 3 apps |
| Feature Depth | Average number of Copilot actions per user per week | M365 Admin Centre | > 15 actions |
| Time to First Use | Days between licence assignment and first Copilot interaction | M365 Admin Centre | < 3 days |
| Sustained Usage | % of users still active after 30, 60, 90 days | M365 Admin Centre | > 60% at 90 days |
Category 2: Productivity Metrics
These tell you whether Copilot is actually making people more productive.
| Metric | Definition | Data Source | Target |
|---|---|---|---|
| Self-Reported Time Savings | Hours saved per week per user | Monthly survey | > 3 hours |
| Email Response Time | Average time to respond to emails | Exchange analytics | 20% improvement |
| Meeting Follow-Up Speed | Time from meeting end to summary distribution | Teams analytics | Same day (vs. 1-2 days) |
| Document Creation Time | Time to produce common documents | Time-tracking survey | 30-50% reduction |
| Data Analysis Turnaround | Time from data request to insight delivery | Department tracking | 50% reduction |
Category 3: Quality Metrics
These tell you whether Copilot outputs are useful and reliable.
| Metric | Definition | Data Source | Target |
|---|---|---|---|
| Copilot Helpfulness Rating | User rating of Copilot output quality (1-5) | In-app feedback + survey | > 3.5/5 |
| Edit Rate | % of Copilot output that users modify before using | Observation/survey | 30-60% (some editing expected) |
| Error Rate | Incidents where Copilot produced incorrect information | Incident reports | < 5% of significant outputs |
| Rejection Rate | % of Copilot suggestions dismissed without use | M365 analytics | < 40% |
Category 4: Business Impact Metrics
These connect Copilot usage to business outcomes.
| Metric | Definition | Data Source | Target |
|---|---|---|---|
| Licence ROI | Value of time saved ÷ licence cost | Calculated | > 3x |
| Employee Satisfaction | Change in productivity tool satisfaction scores | Annual survey | +10 points |
| Meeting Efficiency | Reduction in meeting time with same outcomes | Calendar analytics | 15% reduction |
| Capacity Freed | Hours per month freed for higher-value work | Department tracking | > 12 hours/user |
Setting Up the Copilot Dashboard
Microsoft 365 Admin Centre
The M365 Admin Centre includes a built-in Copilot usage dashboard that shows:
- Total active users and trends over time
- Usage by M365 application (Teams, Outlook, Word, Excel, PowerPoint)
- Most-used Copilot features
- Department and team breakdowns (if organisational structure is configured)
How to access: M365 Admin Centre → Reports → Usage → Microsoft 365 Copilot
Microsoft Viva Insights
For deeper productivity analytics, Microsoft Viva Insights can correlate Copilot usage with:
- Changes in email and meeting time patterns
- Collaboration network shifts
- Focus time changes
- After-hours work patterns
Custom Dashboard
For leadership reporting, build a custom dashboard in Power BI combining:
- M365 Copilot usage data (from admin centre export)
- Survey data (from monthly pulse surveys)
- Financial data (licence costs, time savings valuations)
- Department-level breakdowns
Benchmarking: What Good Looks Like
Based on deployments across Southeast Asian companies, here are typical benchmarks at 90 days post-launch:
Without Structured Adoption Programme
| Metric | Typical Result |
|---|---|
| Weekly Active Users | 25-35% |
| Feature Breadth | 1-2 apps |
| Self-Reported Time Savings | < 1 hour/week |
| User Satisfaction | 5-6/10 |
| Licence ROI | 0.5-1.0x (break-even at best) |
With Structured Adoption Programme
| Metric | Typical Result |
|---|---|
| Weekly Active Users | 65-80% |
| Feature Breadth | 3-4 apps |
| Self-Reported Time Savings | 3-5 hours/week |
| User Satisfaction | 7-8/10 |
| Licence ROI | 3-5x |
The difference is entirely attributable to training, manager involvement, and structured adoption activities.
Monthly Reporting Template
Use this structure for monthly Copilot reports to leadership:
Executive Summary (1 paragraph)
Overall adoption health, key wins, and areas of concern.
Adoption Dashboard
- WAU trend (chart showing weekly active users over time)
- Usage by application (bar chart)
- Department comparison (heat map)
- New vs. returning users (retention cohort)
Productivity Impact
- Average time savings per user (from monthly survey)
- Top 3 use cases by time saved
- Featured success story (one detailed example)
Issues and Risks
- Any security or governance incidents
- Low-adoption departments and remediation plans
- User feedback themes
Recommendations
- Actions for next month
- Budget implications (licence adjustments)
- Training needs
Common Measurement Mistakes
- Measuring only adoption, not productivity — High usage is meaningless if people are not saving time
- Not establishing baselines — Without a "before" measurement, you cannot demonstrate improvement
- Surveying too infrequently — Monthly pulse surveys are better than quarterly deep-dives
- Ignoring qualitative feedback — Numbers tell you what is happening; user stories tell you why
- Waiting too long to measure — Start collecting data from Day 1 of the pilot
- Comparing to unrealistic benchmarks — Compare to your own baseline, not to Microsoft's marketing claims
Funding for Copilot Measurement and Optimisation
Companies in the region can fund Copilot adoption measurement and optimisation programmes:
- Malaysia: HRDF claimable for training on Copilot analytics and adoption management
- Singapore: SkillsFuture subsidies apply to workshops covering Copilot deployment and measurement
Related Reading
- Copilot Adoption Playbook — The full adoption framework these metrics support
- Copilot for Teams, Outlook & Excel — The apps that drive the most measurable Copilot ROI
- AI Evaluation Framework — Broader framework for measuring AI quality, risk, and ROI
Frequently Asked Questions
Calculate Copilot ROI by comparing the value of time saved against licence costs. Multiply average hours saved per user per month by the employee hourly cost, then divide by the monthly licence cost (US$30). Companies with structured adoption programmes typically see 3-5x ROI. Use monthly surveys to track time savings and the M365 admin centre for usage data.
A good adoption rate is 70% or higher weekly active users at 90 days post-launch. Companies without structured adoption programmes typically see only 25-35%. The gap is driven by training quality, manager involvement, and ongoing support. Track both adoption (are people using it?) and productivity (is it actually saving time?).
Report monthly to leadership with a dashboard covering adoption trends, productivity impact, and key issues. Run weekly pulse checks during the first 90 days to catch problems early. Conduct quarterly deep-dive reviews to assess ROI and make decisions about scaling or adjusting the deployment.