IT service teams can independently implement AI for service desk automation, network monitoring, and security operations — resolving 60-70% of L1 tickets autonomously, reducing MTTR by 40-50%, and improving SLA compliance to 99%+ across client portfolios.
A comprehensive AI training programme for IT service providers. From AI-powered service desk automation to network monitoring, security operations, and client management — your IT teams learn to apply AI within the service-level, security, and operational frameworks unique to managed IT services across Southeast Asia.
THE CHALLENGE
Our L1 technicians handle the same 20 ticket types repeatedly — AI should resolve these autonomously.
We can't scale our service desk proportionally with new client wins — margins are shrinking.
Network alerts are overwhelming — our NOC can't distinguish real issues from noise.
Security incidents take too long to detect and respond to across our client base.
We're losing deals to competitors who promise AI-powered managed services.
SLA compliance drops during growth phases because we can't hire and train fast enough.
Trusted by enterprises across Southeast Asia
OUTCOMES
OUR PROCESS
We assess your current AI maturity, technology stack, and strategic priorities within IT services companies, managed service providers, and technology consulting firms. This includes interviews with operations, leadership, and frontline teams to map your highest-impact use cases.
We tailor all modules to your specific context within IT services companies, managed service providers, and technology consulting firms. All examples, case studies, and exercises use scenarios your teams will recognise from their daily work.
Interactive workshops using real-world scenarios from IT services companies, managed service providers, and technology consulting firms. Each module combines concept explanation with immediate practice on tasks your teams perform daily.
Participants develop 2-3 AI use case proposals specific to their departments, with business cases, risk assessments, and implementation roadmaps ready for leadership review.
30-day post-programme support includes office hours, Slack access, implementation coaching, and a follow-up session to review progress on use case pilots and address emerging challenges.
MSP owners, service delivery managers, NOC/SOC teams, and IT service leaders seeking AI-powered service excellence and scalability
IS THIS RIGHT FOR YOU?
See yourself in the list above?
Let's TalkCURRICULUM
Understand how AI transforms managed IT services — from service desk automation to intelligent monitoring, security, and client delivery.
What you'll be able to do
COMMON QUESTIONS
Let's discuss how this solution can help your organization achieve its AI ambitions.
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