Training Solutions
CIVIC-GOV
Cohort-basedSubsidy eligible

AI for Government & Public Sector

Government teams can independently identify, evaluate, and implement AI solutions for citizen services, policy analysis, and public administration — improving citizen satisfaction by 30-40% while reducing processing times by 50-70% within public accountability and data governance frameworks.

A comprehensive AI training programme for public sector professionals. From AI-powered citizen services to policy analysis, regulatory intelligence, and procurement optimisation — your government teams learn to apply AI within the public accountability, procurement, and data governance frameworks unique to government operations across Southeast Asia.

Duration3-5 days
InvestmentUSD $18,000 - $40,000
Best forPermanent secretaries, department heads, digital transformation teams, and policy analysts in government agencies and statutory boards

THE CHALLENGE

Sound familiar?

Citizen service requests take weeks to process when AI could handle routine cases in minutes.

Our policy analysts spend months on research that AI could synthesise in days.

We have massive datasets across agencies but no AI capability to extract insights from them.

Government procurement processes are too slow to keep pace with AI technology advancement.

Our staff are afraid AI will replace their jobs — we need responsible AI training, not just technical skills.

Other governments in the region are deploying AI for citizen services and we're falling behind.

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OUTCOMES

What you'll achieve

Problems you'll solve

  • Citizen service requests requiring weeks of manual processing for routine cases
  • Policy analysis bottlenecked by slow manual research and synthesis processes
  • Cross-agency government data underutilised due to lack of AI analytical capabilities
  • Government procurement unable to keep pace with rapid AI technology evolution
  • Civil servant resistance to AI driven by job displacement fears
  • Falling behind regional governments already deploying AI for citizen services

Value you'll gain

  • Citizen Satisfaction: AI-powered services reduce processing times by 50-70%
  • Policy Quality: AI research synthesis enables faster, more evidence-based policy development
  • Efficiency: Automate 40-60% of routine administrative and processing tasks
  • Data Utilisation: Unlock insights from cross-agency datasets for better public outcomes
  • Workforce Development: Build AI-literate civil service ready for digital government
  • Regional Leadership: Position your government as a leader in AI-enabled public services

OUR PROCESS

How we deliver results

Step 1

Industry Assessment

We assess your current AI maturity, technology stack, and strategic priorities within government agencies, ministries, and public sector organisations. This includes interviews with operations, leadership, and frontline teams to map your highest-impact use cases.

Step 2

Curriculum Customisation

We tailor all modules to your specific context within government agencies, ministries, and public sector organisations. All examples, case studies, and exercises use scenarios your teams will recognise from their daily work.

Step 3

Hands-On Delivery

Interactive workshops using real-world scenarios from government agencies, ministries, and public sector organisations. Each module combines concept explanation with immediate practice on tasks your teams perform daily.

Step 4

Use Case Development

Participants develop 2-3 AI use case proposals specific to their departments, with business cases, risk assessments, and implementation roadmaps ready for leadership review.

Step 5

Adoption Support

30-day post-programme support includes office hours, Slack access, implementation coaching, and a follow-up session to review progress on use case pilots and address emerging challenges.

What you'll receive

  • Government AI Maturity Assessment
  • Citizen Services AI Design Playbook
  • Policy Analysis AI Toolkit
  • AI Procurement Strategy Framework
  • Responsible AI Governance Guidelines
  • 90-Day Government AI Roadmap
  • Post-Programme Support Package (30 days)

Best for

Permanent secretaries, department heads, digital transformation teams, and policy analysts in government agencies and statutory boards

IS THIS RIGHT FOR YOU?

Finding the right fit

This is ideal for you if...

  • Government agencies with high-volume citizen service operations suitable for AI automation
  • Policy divisions needing faster research synthesis and evidence-based analysis
  • Digital transformation units tasked with implementing national AI strategies
  • Procurement agencies wanting AI-powered vendor evaluation and contract management
  • Government leaders seeking to build AI-literate civil service teams

Consider another option if...

  • Individual civil servants without team or agency context
  • Agencies needing custom AI system development (try our Engineering tier)
  • Government organisations already running mature AI across public services

See yourself in the list above?

Let's Talk

CURRICULUM

What you'll learn

2 days total

Understand how AI applies to public sector operations — citizen services, policy, procurement, and administration — with emphasis on accountability and ethics.

What you'll be able to do

  • Identify AI applications across citizen services, policy, administration, and oversight
  • Evaluate government AI strategies from leading digital governments worldwide
  • Understand AI governance requirements specific to public sector accountability
  • Map your agency's highest-value AI opportunity areas within policy mandates

EXPLORE MORE

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COMMON QUESTIONS

Frequently asked

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