Your MSP team will deploy AI-powered client management tools, automate service delivery workflows, and position your business as an AI-enabled service leader in the Southeast Asia IT services market.
Specialised AI training for IT service providers and MSPs. Learn to leverage AI for client relationship management, SLA tracking, service delivery optimisation, and automated incident response. Southeast Asia-focused programme with hands-on labs using real MSP workflows.
THE CHALLENGE
We're drowning in tickets and client requests—our engineers are spending too much time on admin instead of high-value work.
Tracking SLAs across multiple clients is a nightmare. We need better visibility and proactive alerts.
Our client reporting is too manual. We spend hours every month compiling reports instead of analyzing trends.
We're losing knowledge when senior engineers leave. We need a better way to capture and share expertise.
Our clients are asking about AI, but we don't have the expertise to advise them properly.
We're struggling to scale our service delivery without hiring more headcount.
Trusted by enterprises across Southeast Asia
OUTCOMES
OUR PROCESS
We audit your current MSP operations—ticketing systems, client portals, SLA frameworks, reporting processes—to identify high-impact AI opportunities specific to your service delivery model.
We tailor the training programme to your MSP's tech stack (e.g., ConnectWise, Autotask, Datto) and client base, ensuring examples and labs reflect your actual workflows and Southeast Asia market context.
Your team learns through practical labs: building ticket classifiers, SLA dashboards, automated report generators, and client-facing chatbots using tools like Claude, ChatGPT, and Power BI/Looker.
We work with your team to design 3-5 pilot AI projects—e.g., automated client onboarding, predictive maintenance alerts, or knowledge base chatbot—ready for implementation post-training.
Post-programme support includes office hours, implementation reviews, and access to updated MSP-specific AI resources as you roll out your pilot projects.
IT service providers, managed service providers, and systems integrators looking to enhance client delivery and operational efficiency with AI
IS THIS RIGHT FOR YOU?
See yourself in the list above?
Let's TalkCURRICULUM
Understanding AI capabilities relevant to IT service delivery—LLMs for documentation, ML for ticket classification, predictive analytics for capacity planning.
What you'll be able to do
COMMON QUESTIONS
Let's discuss how this solution can help your organization achieve its AI ambitions.
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